November 19, 2013


Subject: Important Safety Recall Notice


Dear Hankook Tire Customer,

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

Hankook Tire Co., Ltd. ("HTCL") has determined that a defect which relates to motor vehicle safety exists in certain Hankook brand light truck tires. The specific tires are Dynapro MT LT325/60R18 RT03 with U.S. Department of Transportation (“DOT”) numbers listed in Table #1..


REASONS FOR THIS  RECALL


In tests recently conducted, certain light truck tires, Dynapro MT LT325/60R18 RT03,  did not fully meet internal performance criteria  as some appear to show less than expected  tread performance. These tires, if left in service, could result in premature tire failure and may cause or contribute to a vehicle crash.

 

The affected tires were produced in between August 21, 2011 through September 28, 2013. The U.S. Department of Transportation (“DOT”) numbers of the affected tires are listed on Table #1 below.

 

The DOT number will read as follows with the valid date codes found at the end in place of the X's, BJ X3 CTH XXXX. The DOT number can be found on the sidewall near the bead. A sample DOT is shown in Picture # 1 and # 2.


DOT Number LocationDOT Number Example
<Picture #1><Picture #2>


The results of this defect could be premature could be premature ending of tire service life. These tires, if left in service, could result in premature tire failure and may cause or contribute to a vehicle crash.

 

WHAT WE WILL DO


In the event that your tire(s) have DOT number listed in Table #1, we will replace the tire(s) with the same or similar new Hankook tires at no cost to you, effective immediately.


We will extend this free replacement service until April 30, 2014. This remedy will be provided to you without charge if presented for replacement on, or before, April 30, 2014. From May 1, 2014 forward, the cost of the replacement tire(s) will be credited based upon the remaining unused tread depth of the tire being replaced. For example, if the tire that is being replaced is 45% worn, you will receive a 55% credit toward the cost of a replacement tire.

 

To determine if your tires are included in this campaign, please check the DOT identification on the sidewall of the tire. If any of your Dynapro MT LT325/60R18 RT03  tires display the following DOT numbers, that tire is one of the tires being recalled.


DOT Numbers
BJ X3 CTH 3411 ~ 3813
<Table #1>


WHAT YOU SHOULD DO


Any consumer who believes they are affected by the recall should not wait to receive notification but should contact their local HANKOOK dealer or the HANKOOK Tire Customer Service Team at the following contact numbers.



HANKOOK Tire Customer Service Team
800-426-5665 (Toll free) 
OR
Check the Hankook Tire USA Website
www.hankooktireusa.com



We regret any inconvenience that this action may cause you. If we or your Hankook dealer fails or is unable to remedy this defect by replacement of your tire without charge and within a reasonable time, you may submit a written complaint to:



Administrator - National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, Washington, DC 20590,
OR
Call the Auto Safety Hotline at: 1-888-327-4236 (TTY:1-800-424-9153)
OR
www.safercar.gov



Thank you for your attention to this important matter.


Sincerely,


Hankook Tire America Corp.




Hankook Tire America Corp.
1450 Valley Rd, Wayne, NJ 07470
800-426-5665 (Toll free)
Go to web site: www.Hankooktireusa.com

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